CUSTOMER SUPPORT
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Contact customer supportFREQUENTLY ASKED QUESTIONS
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How do I track my order?
Your dispatch email contains your tracking link. You can also sign in to your account to view your orders. If you cannot find the email, check your junk folder before contacting us.
How do I return or exchange an item?
Start your return through our returns portal using your order number and email. Return within 14 days of delivery for a refund, or within 30 days for an exchange or store credit. Items must meet our return conditions.
When will my refund be processed?
Please allow 7–14 days after your return arrives at our warehouse for inspection and processing. Refunds go back to the original payment method; your payment provider may take additional time to display the credit.
Are UK exchanges and store credit returns free?
Yes. UK returns are free when you choose an exchange or store credit through the portal. Store credit includes an extra 10% bonus and is added to your website account. A £3.50 return processing fee applies to UK refunds.
My parcel is missing or says delivered. What should I do?
Check the tracking details and any delivery updates from the carrier. If you still cannot locate your parcel, contact our team below with your order number and a description of the issue.
What are the delivery options and times?
UK standard delivery is estimated at 2–5 working days, with next working day and Saturday options available. International times vary by destination. Services, prices and availability are shown at checkout.
Will I pay import duties or taxes?
Duties and taxes are prepaid by us for EU and US orders, with no additional import charges on delivery. Other international destinations may incur local import duties or taxes.
Which size should I choose?
Use the size guide and fit advice on the product page, as measurements and fit vary between styles. For footwear, check the footwear sizing advice. If you need help, send us the product name and your usual size.
Why is my discount code not working?
Check the code spelling and the offer terms, including expiry date, eligible items and any minimum spend. Enter your code at checkout. If it still does not apply, send us the code and the items you are trying to order.
Where can I check my cashback?
Visit the rewards page and sign in to view your cashback balance and the available redemption options.
Can I cancel or change my order?
We process orders quickly and are unable to cancel orders once placed. If you no longer need an item, follow the returns process once it arrives. If you entered incorrect details, contact our team as soon as possible.
What if an item is faulty or incorrect?
Contact our team with your order number, the item name and a description of the issue. For photos, email sales@sinnersattire.com and include your order number. Please report faults within 30 days of delivery so we can assess them. This does not affect your statutory rights.
CONTACT CUSTOMER SUPPORT
Still need help?
Choose a category and tell us how we can help. If your enquiry is about an order, include your order number so we can find it quickly.
Need to send photos? Email them with your order number to sales@sinnersattire.com