RETURNS POLICY

Return your item within 14 days of delivery for a refund. Returns made after 14 days, but within 30 days of delivery, are eligible for an exchange or store credit only.

Choosing store credit gives you an additional 10% bonus on your return value. Your store credit, including the bonus, is added directly to your account/profile on our website, rather than issued as a gift card, ready to use on your next order.

If an order is reported as lost or stolen and a replacement order has been issued, any subsequent return of the replacement item(s) will be eligible for store credit only. Refunds will not be issued in this circumstance.

RETURN CONDITIONS

Items must be:

• Unworn and unused

• Returned with all tags and labels still attached, including the rear pocket tag/label on jeans

• Returned in the original packaging

• In a clean, resalable condition

All returned items go through a strict inspection process.

If tags or labels have been removed, or the item shows signs of being worn, washed, or damaged, the return may be rejected and sent back to the customer.

FAULTY ITEMS

If you believe you have received a faulty item, please contact our Customer Support team as soon as possible with clear photographs and a description of the issue.

Please report faulty items within 30 days of delivery so we can arrange their return and assessment. This does not affect your statutory rights, including where a fault becomes apparent after 30 days.

Normal wear and tear, accidental damage, misuse, improper washing, or failure to follow the garment care instructions will not be considered a manufacturing fault.

All faulty items are subject to inspection by our team before any remedy is approved.

RETURN SHIPPING

Return shipping costs are covered by the customer, unless selecting a free UK exchange or store credit via the returns portal. For faulty items, please contact Customer Support to arrange the return.

PROCESSING TIMES

Once your return arrives at our warehouse, please allow 7–14 days for it to be inspected and processed.

Refunds will be issued to the original payment method, where applicable.

Store credit, including any applicable 10% bonus, will be added directly to your account/profile on our website.

NON-RETURNABLE ITEMS

For hygiene reasons, we do not accept change-of-mind returns of the following items under our voluntary returns policy:

• Underwear

• Socks

• Hats / Caps

This does not affect your statutory cancellation rights or your rights if an item is faulty, damaged, or incorrectly supplied.