To return eligible items for a refund.
Returns & exchanges
Start a return or check which options are available for your order.
Free UK exchanges & store credit returns
Need a different size? Exchange your item for free. Choose store credit and we’ll add an extra 10% to your return value, with free UK return postage.
To return eligible items for exchange or store credit.
Added when you choose store credit.
Returns policy
Return windows and store credit
Return your item within 14 days of delivery for a refund. Returns made after 14 days, but within 30 days of delivery, are eligible for an exchange or store credit only.
International customers have 30 days from the date they receive their items to return eligible items. Returns made after 14 days are eligible for an exchange or store credit.
Choosing store credit gives you an additional 10% bonus on your return value. Your store credit, including the bonus, is added directly to your account/profile on our website, rather than issued as a gift card, ready to use on your next order.
If an order is reported as lost or stolen and a replacement order has been issued, any subsequent return of the replacement item(s) will be eligible for store credit only. Refunds will not be issued in this circumstance.
What condition should my items be in?
Items must be:
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Unworn and unused
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Returned with all tags and labels still attached, including the rear pocket tag/label on jeans
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Returned in the original packaging
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In a clean, resalable condition
All returned items go through a strict inspection process.
If tags or labels have been removed, or the item shows signs of being worn, washed, or damaged, the return may be rejected and sent back to the customer.
What if my item is faulty?
If you believe you have received a faulty item, please contact our Customer Support team as soon as possible with clear photographs and a description of the issue.
Please report faulty items within 30 days of delivery so we can arrange their return and assessment. This does not affect your statutory rights, including where a fault becomes apparent after 30 days.
Normal wear and tear, accidental damage, misuse, improper washing, or failure to follow the garment care instructions will not be considered a manufacturing fault.
All faulty items are subject to inspection by our team before any remedy is approved.
Who pays for return shipping?
Return shipping costs are covered by the customer, unless selecting a free UK exchange or store credit via the returns portal. For faulty items, please contact Customer Support to arrange the return.
How long do returns take?
Once your return arrives at our warehouse, please allow 7–14 days for it to be inspected and processed.
Refunds will be issued to the original payment method, where applicable.
Store credit, including any applicable 10% bonus, will be added directly to your account/profile on our website.
Which items are excluded?
For hygiene reasons, we do not accept change-of-mind returns of the following items under our voluntary returns policy:
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Underwear
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Socks
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Hats / Caps
This does not affect your statutory cancellation rights or your rights if an item is faulty, damaged, or incorrectly supplied.
Need help with a return? Contact Customer Support.