HOW DOES THE PORTAL WORK?
Using the returns portal is super simple, just log in with your order number and you'll be given the option to return or exchange your items.
UK Returns
We offer free UK returns when choosing an exchange or store credit.
If you choose a refund, a £3.50 return fee will be deducted from your refund total to cover return processing.
International Returns
For international orders, return shipping costs are the responsibility of the customer.
Summary:
• Free UK returns → Exchange or store credit
• UK refunds → £3.50 deducted from refund total
• International returns → Customer covers return postage
To begin your return or exchange follow these steps:
*Please ensure anything being returned complies with our 'Returns Policy - Click Here'
1. Open the RETURNS PORTAL
2. Enter your 'Order Number & Email'
3. Select the item(s) you would like to return
4. Select if you would like to RETURN, EXCHANGE or STORE CREDIT (with a 10% Bonus, you will receive a gift card with 10% extra that can be used at anytime)
5. Select courier & Download the QR CODE
6. Drop it off at your nearest Drop Off Point