Please ensure all returns are sent via recorded/signed delivery, we will not be held responsible for any losses or damages caused during the return of goods
HOW DOES THE PORTAL WORK?
Using the returns portal is super simple, just log in with your order number and you'll be given the option to return or exchange your items.
To begin your return or exchange follow these steps:
1. Open the RETURNS PORTAL
2. Enter your 'Order Number & Email'
3. Select the item(s) you would like to return
4. Select if you would like to RETURN, EXCHANGE or STORE CREDIT (with a 10% Bonus, you will receive a gift card with 10% extra that can be used at anytime)
5. Select courier & Download the QR CODE
6. Drop it off at your nearest Drop Off Point
*We do not offer a free returns service, the cost of the return will be deducted from your refund total